Sales Support Specialist (National / Key Accounts) - Indianapolis
True Brands™ is a leading global designer and supplier of beverage lifestyle accessories. We’re known for our innovative product development, cutting-edge in-house design, and top-tier customer service. With a diverse range of brands, we pride ourselves on delivering exceptional quality, on-trend aesthetics, and outstanding customer satisfaction.
We are seeking an on-site, in-office National Account Sales Support Specialist to join our sales team. The ideal candidate would have a background in the adult beverage industry. Strong knowledge of wine, beer, and spirits products and production is preferred but not required.
This role will help with all duties and projects that are the responsibility of the National Accounts Sales department. This role reports to the B2B Merch Director and works closely with other National Account Sales Support Specialists, as well as our Customer Service, Accounts Receivable, and Marketing teams. The ideal candidate is self-motivated, fast-learning, highly organized, and loves to speak to customers on the phone. This candidate would have an interest in pursuing a career in Sales and customer relationship management, with the potential to grow into a more advanced position in the company. This is an entry-level, full-time position in a dynamic, creative environment.
This role requires you to work in person full-time at the office.
Responsibilities:
- Maintain customer onboarding documentation, NetSuite account creation, and management
- Support opportunity management end-to-end including new program introduction, inline replenishment, and one-time/seasonal buys
- Facilitate new item set-up via various customer portals/processes in time to meet opportunity program deadlines
- Oversee order entry team processes, active sales orders progression, and mitigate delays as needed
- Coordination with Demand and Supply Chain team to ensure fulfillment on customer PO's
- Serve as a liaison between various internal and external teams including Product/Brand Managers, Supply Chain, Vendors, Operations, and Accounts Receivable
- Help troubleshoot problems with customer orders, customer accounts and other related issues
- Provide sales team with data reports and ad hoc NetSuite searches as needed
- Identify and keep up with sales trends and work with account managers to create and implement targeted sales strategies
- Keep up with new product sales launches and make sure the sales team is up to date
- Identify opportunities for improvement in sales practices and participate in implementing changes
- Communicate with customers on various needs and inquiries as needed
- Perform other duties as needed to support the sales team
Qualifications:
- High school diploma is required but an Associate or Bachelor’s degree in Business, Marketing, or related field is preferred
- Minimum one-year experience working in a sales support role and/or sales project management, preferably with National Accounts
- Proficiency in computer software systems including G-Suite and/or MS Office
- Experience with NetSuite or similar ERP preferred
- Experience with project management/analytics tools similar to Asana or Domo
- Working knowledge of customer relationship management software
- Strong communication, interpersonal skills, and dedication to customer satisfaction
- Confidence in participating within a team on projects and process improvements
- Demonstrated ability to adapt to an ever-changing work environment
- Excellent time management, organizational skills, and the ability to multitask and prioritize
- Knowledge of sales practices and efficient customer service techniques
- Ability to interpret sales metrics and perform data entry
- High-level attention to detail
Benefits and Compensation:
- $50,000-$60,000 per year
- 40% employee discount
- Health, Dental, Vision, and Life Insurance, 401k with employer match
- Gym benefits
- Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans
- FSA General Purpose Healthcare and Dependent care
- Growth and development opportunities
- Excellent work/life balance
- Accrue 15+ days of PTO per year
- 8 Paid Holidays per year
- Company events
True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers. True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with